Eligibility requirements: Must reside in Canada, and must hold valid work authorization (Canadian Citizenship or Permanent Residency)
The Product Coordinator supports the coordination, governance, and operational consistency of a large-scale MarTech ecosystem. It focuses on managing intake processes, coordinating access, and ensuring platform standards are applied consistently across a range of marketing technology solutions.
You will act as a central coordination point for requests, issues, and governance activities, helping ensure visibility, structure, and efficiency across platform usage and operations.
Key Responsibilities
- Manage and maintain a central intake process for MarTech requests, ensuring proper capture, categorisation, and routing
- Triage, track, and coordinate incoming requests and issues, ensuring timely resolution and clear visibility across teams
- Coordinating user access requests and supporting access recertification across platforms (e.g., Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), Customer Journey Analytics (CJA), Adobe Experience Manager (AEM), Workfront)
- Monitor SLAs, request status, and prioritisation outcomes across intake workflows
- Coordinate user access requests across multiple platforms, ensuring adherence to role-based access controls and governance standards
- Support periodic access reviews and recertification processes in collaboration with security and technical teams
- Maintain governance records, including usage tracking across segments, journeys, sandboxes, and related platform activities
- Help enforce platform standards such as naming conventions, usage guidelines, and operational policies
- Support governance forums, intake reviews, and cross-functional coordination sessions
- Document decisions, actions, and maintain structured knowledge and reporting repositories
- Assist with release tracking, UAT coordination, and cross-team communication activities
- Track platform usage trends and operational metrics to support reporting and insights
Skills & Experience
- 4–6 years’ experience in a coordination, operations, or marketing technology support role
- Experience working with enterprise Adobe products and workflows (e.g., Adobe Experience Cloud, AEP, AJO, CJA, AEM, Workfront, or similar tools)
- Strong understanding of intake management, ticketing systems, and structured workflow processes
- Experience supporting governance, access control, or platform operations at scale
- Strong organisational skills with the ability to manage multiple priorities and stakeholders
- Confident working in fast-paced, multi-team environments
- Ability to prioritise work based on business impact, urgency, and defined SLAs
- Strong communication skills across both technical and non-technical stakeholders
- Proficiency with collaboration tools such as Jira, Workfront, Excel, and PowerPoint
Additional context
This role focuses on operational governance and intake management within a complex MarTech environment. It is not an administrative support role, but instead centres on structured coordination, process discipline, release management, and platform governance across enterprise-scale systems.
