Location: Remote - must be based in either Ontario or British Columbia, Canada
Right to Work: Candidates must be legally authorised to work in Canada without sponsorship.
Role Overview
We are seeking a Product Coordinator / Product Owner to support the governance, coordination and operational management of a large-scale, multi-tenant MarTech ecosystem.
The role sits at the intersection of product operations, platform governance and stakeholder management. You will act as the central point of contact for incoming MarTech requests, ensuring they are appropriately assessed, prioritised and routed to the relevant product, technical or architecture teams.
A key responsibility will be managing platform access, permissions and governance processes, ensuring users have the appropriate access as teams and responsibilities evolve. You will also coordinate multiple workstreams and stakeholder groups within a complex, multi-tenant environment, maintaining consistency and visibility across different teams.
Experience with Adobe Experience Platform (AEP), particularly Adobe Journey Optimizer (AJO), Customer Journey Analytics (CJA) and Real-Time Customer Data Platform (RT-CDP), would be a significant advantage. Adobe Experience Manager (AEM) experience is also beneficial.
This is a functional and operational ownership role, focused on managing processes, configurations, governance and stakeholder coordination rather than hands-on technical development or solution implementation.
Key Responsibilities
MarTech Intake & Product Coordination
- Own the central intake process for MarTech requests, ensuring submissions are complete, categorised and routed to the appropriate teams.
- Triage incoming requests, issues and escalations, coordinating with product, architecture and technical leads to support timely resolution.
- Manage request prioritisation, track progress against agreed SLAs and maintain clear visibility of outstanding items.
- Support functional platform configurations and operational changes, coordinating delivery with the relevant technical teams.
Platform Governance & Access Management
- Manage user access requests, permissions and role assignments across MarTech platforms, ensuring access aligns with governance policies and business requirements.
- Maintain accurate access records and coordinate periodic access reviews and recertification.
- Ensure access and permissions are updated when individuals join, leave or change roles.
- Maintain governance records covering platform usage, sandboxes, segments, journeys and other relevant platform assets.
- Support the consistent application of platform standards, naming conventions and usage guidelines.
Multi-Tenant & Stakeholder Management
- Coordinate multiple teams, workstreams and stakeholder groups operating within a shared MarTech environment.
- Manage competing requests and priorities across different business units, ensuring appropriate ownership, visibility and follow-through.
- Maintain consistency in governance and platform usage while accommodating the requirements of individual teams and stakeholders.
- Facilitate intake reviews, governance meetings and cross-functional working sessions, documenting decisions, actions and dependencies.
- Build strong working relationships across product, marketing, IT, security, architecture and technical delivery teams.
Operational Reporting & Continuous Improvement
- Track request volumes, SLAs, platform usage, adoption and outstanding issues to support operational reporting.
- Maintain centralised documentation, governance logs and decision records.
- Support UAT coordination, release tracking and communications across affected teams.
- Identify opportunities to improve intake workflows, access management and governance processes as the platform ecosystem grows.
Required Qualifications
- 4–6 years of experience in product coordination, product operations, MarTech operations or a similar role.
- Experience working with enterprise MarTech platforms, ideally within the Adobe Experience Cloud ecosystem.
- Strong understanding of Adobe Experience Platform (AEP), with exposure to AJO, CJA and/or RT-CDP highly desirable.
- Experience managing request intake, triage, prioritisation and routing within a structured operational environment.
- Demonstrable experience coordinating user access, permissions, governance processes or platform administration.
- Experience managing multiple workstreams and stakeholder groups within a complex enterprise environment.
- Strong organisational, documentation and process management skills, with excellent attention to detail.
- Ability to balance competing priorities, assess business impact and manage requests against agreed SLAs.
- Excellent communication skills, with the ability to coordinate effectively across business and technical teams.
- Familiarity with tools such as Jira, Workfront, Excel or comparable workflow and collaboration platforms.
Preferred Qualifications
- Experience with Adobe Journey Optimizer (AJO), Customer Journey Analytics (CJA) and Real-Time Customer Data Platform (RT-CDP).
- Exposure to Adobe Experience Manager (AEM) and other Adobe Experience Cloud solutions.
- Experience working within a multi-tenant environment, supporting multiple business units, brands, franchises or stakeholder groups on shared platforms.
- Familiarity with role-based access controls, access recertification, audit requirements and enterprise governance.
- Experience in a B2C organisation, digital marketing environment or customer journey management function.
- Previous experience working within a digital agency or consultancy.
- Experience supporting enterprise platform releases, UAT, issue escalation and operational reporting.
Key Success Factors
- Maintains an efficient and transparent process for managing MarTech requests from intake through to resolution.
- Ensures accurate, timely and compliant management of user access and platform governance.
- Effectively coordinates multiple teams and competing priorities within a shared platform environment.
- Develops strong relationships with business stakeholders, product owners and technical leads.
- Takes ownership of operational processes, identifies improvements and supports the scalable growth of the MarTech ecosystem.
