Adobe Multi-Solution Architect - Customer Intelligence & Journey Activation

About the Role

We're looking for a Principal Adobe Multi-Solution Architect to join our consulting practice and help enterprise organisations transform how they acquire, engage and retain customers through intelligent, connected digital experiences.

This is a strategic consulting role - not a hands-on technical architecture position.

You'll partner with senior client stakeholders to design customer engagement strategies, define end-to-end journey architectures and ensure people, processes and technology work together to deliver measurable business outcomes.

Success in this role comes from understanding the entire customer lifecycle, identifying opportunities for optimisation and translating business objectives into scalable, multi-platform solutions that improve customer experience and drive commercial growth.

Working alongside technical architects, delivery teams and client leadership, you'll provide the strategic direction that underpins successful transformation programmes.

What You'll Be Doing

Customer Journey Strategy

• Lead discovery workshops to understand customer behaviour, pain points and business objectives.
• Design and optimise end-to-end customer journeys across multiple digital channels.
• Help clients develop customer-centric operating models that improve acquisition, retention and lifetime value.
• Advise on personalisation, audience activation and omnichannel engagement strategies.
• Ensure journey design balances customer experience with commercial outcomes.

Solution Consulting

• Define solution architectures spanning multiple Adobe Experience Cloud capabilities and complementary MarTech platforms.
• Translate business requirements into scalable customer engagement strategies.
• Act as the strategic bridge between marketing, data, product and technology teams.
• Provide governance throughout programme delivery to ensure solutions remain aligned to business objectives.

Client Leadership

• Build trusted relationships with senior client stakeholders.
• Facilitate executive workshops and strategic roadmap sessions.
• Support business development, solution shaping and pre-sales activities.
• Provide thought leadership around Customer Experience, Personalisation and Digital Transformation.

What We're Looking For

You'll likely come from a consulting background where you've helped enterprise organisations transform customer experience through technology rather than simply implementing platforms.

You'll have experience:

• Leading customer journey transformation programmes.
• Designing enterprise customer engagement strategies.
• Consulting with senior marketing and digital leaders.
• Bridging business strategy and technical delivery.
• Working across multiple workstreams and stakeholder groups.
• Leading workshops and influencing executive decision-making.

Experience Across Technologies Such As

While this isn't a hands-on engineering role, you'll understand how technologies support customer engagement, including:

Adobe

• Adobe Experience Platform (AEP)
• Adobe Journey Optimizer (AJO)
• Real-Time CDP
• Customer Journey Analytics
• Adobe Target
• Marketo Engage
• Adobe Campaign

Other Platforms

• Salesforce Marketing Cloud
• Braze
• Tealium
• Segment
• HubSpot
• Bloomreach
• Dynamics Customer Insights
• Twilio
• Iterable

You'll Thrive If You

• Think customer-first.
• Enjoy solving business challenges through digital strategy.
• Can connect customer journeys across multiple channels and technologies.
• Are passionate about improving customer experience and measurable business growth.
• Excel at influencing stakeholders and leading transformation programmes.

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