Salesforce Technical Consultant / Developer

The Role

We’re looking for an experienced Salesforce Technical Consultant / Developer to support the design, development and enhancement of Salesforce applications, service solutions and business process automation.

This is a hands-on technical role combining Salesforce development, configuration and integration, with a strong focus on Service Cloud.

You’ll work across Salesforce to build secure, scalable solutions that improve case management, customer service journeys and internal processes. The role will involve both declarative development and custom engineering, so we’re looking for someone who is comfortable moving between Flow and configuration through to Apex, LWC and integrations.

The ideal candidate will have strong development experience across the Salesforce platform, alongside a good understanding of Salesforce architecture, security, data and deployment practices.

What You’ll Be Doing

• Design, configure and enhance Salesforce solutions across Service Cloud
• Configure Salesforce objects, page layouts, validation rules, permission sets, queues and Flows
• Develop secure and scalable Apex classes, triggers, asynchronous processes and Lightning Web Components
• Build and maintain integrations between Salesforce and external systems using APIs
• Develop case management solutions, service journeys, routing and user productivity features
• Work with Salesforce data models and ensure solutions are designed with scalability and data quality in mind
• Write maintainable automated tests and contribute to code reviews, technical design and estimation
• Troubleshoot performance, governor limit, data quality and deployment issues
• Support deployments across Salesforce environments, including sandboxes and production
• Work with Git and Salesforce CLI as part of repeatable development and deployment processes
• Produce technical documentation, demonstrations and handover materials for support and operations teams
• Work closely with technical and business stakeholders to understand requirements and translate them into effective Salesforce solutions

What We’re Looking For

We’re looking for a strong Salesforce developer who can combine hands-on technical development with a good understanding of the wider Salesforce platform.

You’ll ideally have:

• 5+ years' Salesforce development experience
• Strong hands-on experience with Apex, Lightning Web Components (LWC), SOQL and Salesforce Flow
• Strong understanding of Salesforce data modelling and platform architecture
• Experience delivering Salesforce Service Cloud solutions, particularly around case management and workflow automation
• Experience developing REST integrations and working with asynchronous processing
• Strong understanding of Apex unit testing and Salesforce development best practices
• Good knowledge of CRUD/FLS, sharing rules, permissions and secure coding
• Experience working with Git, Salesforce CLI, sandboxes and structured deployment processes
• Experience diagnosing and resolving technical issues across Salesforce environments
• Strong problem-solving skills and the ability to work independently in a technical environment
• Good communication skills, with the ability to work effectively with both technical and non-technical stakeholders

Nice to Have

• Experience Cloud
• OmniStudio
• Omni-Channel
• Integration middleware
• Salesforce Data 360
• Agentforce or connected AI/workflow solutions
• Experience with CI/CD and Salesforce DevOps tooling such as Gearset, Copado or Salesforce DevOps Center
• Experience working within larger enterprise Salesforce environments

Certifications

The following certifications would be beneficial:

• Salesforce Platform Developer I
• Salesforce Platform Developer II
• Salesforce Service Cloud Consultant

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