The Role
We’re looking for an experienced Salesforce Agentforce Architect / Developer to design, build and implement intelligent AI agents that integrate with enterprise systems, workflows and business processes.
This is a hands-on technical role focused on taking AI agents beyond proof of concept and delivering secure, scalable solutions that can operate effectively within live enterprise environments.
You’ll work across the Salesforce ecosystem, combining Agentforce with technologies such as Apex, Salesforce Flow, APIs and enterprise data platforms to build agents capable of executing tasks, orchestrating actions and supporting complex business processes.
A key part of the role will be ensuring that AI solutions are properly governed, tested and monitored, with appropriate permissions, human oversight and escalation processes in place.
We’re looking for someone who understands both the technical side of Salesforce and the practical challenges of delivering reliable AI-powered solutions.
What You’ll Be Doing
- Design and build Salesforce Agentforce agents, including topics, instructions, actions and orchestration
- Develop AI agents that can interact with Salesforce workflows, enterprise applications and business processes
- Integrate agent actions with Salesforce Flow, Apex, APIs and authorised enterprise data sources
- Design grounding strategies and retrieval approaches to ensure agents use accurate, relevant and permission-aware information
- Implement Retrieval-Augmented Generation (RAG) and context-selection strategies where appropriate
- Establish appropriate security controls, permissions, human-approval checkpoints and escalation processes
- Develop and execute testing strategies covering factual accuracy, tool execution, task completion and AI safety
- Identify and mitigate risks such as prompt injection, unauthorised actions and unreliable agent responses
- Define evaluation metrics and monitoring processes to measure agent performance, quality, latency and cost
- Establish release controls, observability and continuous improvement processes
- Work closely with Salesforce architecture, data and service engineering teams to deliver production-ready AI solutions
- Document technical decisions, implementation patterns and operational processes
What We’re Looking For
We’re looking for someone who combines strong Salesforce technical expertise with practical experience designing and delivering enterprise AI agents.
You’ll ideally have:
- Hands-on experience implementing Salesforce Agentforce, or equivalent experience building enterprise AI agents
- Strong Salesforce development knowledge, particularly across Apex, Salesforce Flow, Service Cloud and APIs
- Good understanding of Salesforce architecture, security, permissions and enterprise integrations
- Practical experience designing agent instructions, topics, actions and tool orchestration
- Understanding of AI grounding, context management and Retrieval-Augmented Generation (RAG)
- Experience integrating AI agents with enterprise data sources and existing business workflows
- Knowledge of access controls, approval processes, escalation paths and human-in-the-loop approaches
- Experience developing and evaluating AI agents, including testing accuracy, reliability, safety and task completion
- Understanding of prompt injection risks and methods for testing and mitigating AI vulnerabilities
- Experience delivering AI solutions into production environments, rather than purely experimental or proof-of-concept projects
- Strong problem-solving skills and the ability to work with technical and business stakeholders
Nice to Have
- Experience with Agentforce Builder
- Knowledge of Salesforce Data 360 and the Einstein Trust Layer
- Experience with AI observability, evaluation frameworks and knowledge-retrieval optimisation
- Experience with prompt engineering and advanced agent orchestration
- Familiarity with Agent Fabric and interoperable multi-agent architectures
- Experience working on wider enterprise AI transformation initiatives
Certifications
The following certifications would be beneficial:
- Salesforce Agentforce Specialist
- Salesforce Platform Developer I / II
- Relevant Salesforce AI or architecture certifications
